Maintenance
Whilst we design,supply and install fire and security systems, maintenance is an essential part of our service package.
TMG personnel, ensure that any system problems you encounter are resolved quickly and efficiently. We offer a dedicated range of maintenance packages, designed to support your business and make any problem-solving fast and efficent.
Call out facilities
Our call out facilities and technical support helpline are available to customers 24/7. The system also provides maintenance audit trails; tracks any spare parts in need of replacement and details the next service date.
Our engineers
We have a dedicated team of Technical Support Engineers who provide second line support. They have a full working knowledge of your systems, all the way down to the system programming level.
Service Level Agreements
Your contract will always be backed up by a Service Level Agreement, detailing the service and response criteria you expect from us. You will also provide monthly progress reports on your system servicing. Our customers can be confident that we are commited in providing a service of the highest quality and standards.
